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Retail Reality - Mystery Shopping
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Welcome to Retail Reality
Retail Reality is an Australian Mystery Shopping company that will help you improve your bottom line. We evaluate customer service standards through a variety of mystery shopping programs and performance reviews.

Retail Reality is a Customer Satisfaction Management company covering both Australia and New Zealand that provides its’ clients with information about the presentation and delivery of products and services within their stores through the eyes of the all important customer. It’s time to see what they are really thinking!

Mystery Shopping will help...
  • You see your business through your customer's eye
  • Raise the level of service on offer at your retail outlet through performance reviews
  • Maximise the sales potential of every customer
  • Create more return / frequent customers
  • Boost your bottom line
  • Increase the product knowledge of your team
  • Assess training areas that are required
  • Motivate your front line team through incentive schemes
  • Assess competitor's services
  • Evaluate merchandising


Customer service audits provide businesses with an understanding of the experience their customers receive whilst interacting with their outlets. Mystery shopping is an effective and reliable tool that measures service standards of your own outlets as well as the outlets of your competitors. Finding out what service customers receive when visiting the opposition can go a long way to help evaluate your own customer service standards.

In a tough retail environment, where the consumer does not only want the right product, they are demanding superior customer service also and will seek outlets that provide it! Businesses that provide superior service charge up to 9% more for their products or services. It is your team that will help your business to come out on top of your competitors every time. This is because it is your team that will offer your customers a unique environment to shop in, by giving them awesome customer satisfaction.

These issues and many more are the concerns of retailers world wide. Retail Reality can help you control these issues by providing you with the tools that you need to ensure your business potential is maximized, through Mystery Shopping.

Keep in Mind... Unsatisfied Customers do more damage by telling other people about the bad shopping experience they had, rather than complain to you about it!
DO YOU WANT TO BE A MYSTERY SHOPPER?
WHAT CAN RETAIL REALITY DO FOR YOUR BUSINESS ?
NOW RECRUITING …
If you are interested in becoming a mystery shopper with a great employer such as Retail Reality, then to find out more, click here …
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If you want to find out how Retail Reality can help your business succeed in the area of customer satisfaction, then click here to read more …
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We are currently in need of Mystery Shoppers in certain areas. To find out where we are currently recruiting, click here …

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