Testimonials - Retail Reality

 
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Retail Reality
 
Testimonial
OUR MISSION STATEMENT…

We will provide you, our client, the essential tools to increase the level of customer satisfaction in your service industry. We will do this through customised mystery shopping programs.

With many years of retail experience and mystery shopping programs, Retail Reality go beyond the basics and deliver your tailored needs to ensure your business reaps the benefits. Testimonials are very important to us, they ensure that we are always focused on delivering outstanding service to you – our client!

Diva

Diva
Shane Fallscheer
Chief Executive
Officer
Retail Reality has been providing our business with their professional services for over 4 years, both in Australia and in New Zealand.

During this time they have helped to customise a mystery shopping program that is very relevant to our business with the purpose in mind to identify team strengths and weaknesses and measure the trend of our focus on customers over a period of time.

Their team has a great retail background and it shows that they understand the demands of retail in the way they tailor the services they provide... they really do understand retail!

They always provide the information on time, and in a format that is easy to read, understand and put to good use in terms of training and team member incentives.

I can definitely recommend Retail Reality for their quality and professional Mystery Shopping services.

Yours sincerely
Shane Fallscheer

QUEST APARTMENTS

QUEST APARTMENTS
Peter Fiasco
Franchise Support Manager
0417 164 299
Quest Serviced Apartments has been using Retail Reality for their Mystery Shopping program now for some time. Our Mystery Shopper program is highly considered within our network and this is in part due to the professionalism of Retail Reality. When we were in the market for a company for this program, we chose Retail Reality because of their can do attitude towards our specialised needs. Often you are told that nothing is too hard when you’re being sold to, however, we have found that this is truly the case with Retail Reality. Everything we have asked of them has been fulfilled and nothing has been too hard for them.

They developed a custom program for us that have allowed our organisation to work towards our service goals, and develop our franchise network nationally. We have also been able to find customer service gaps that existed in our system, which has made it possible for us to develop, targeted training programs for our network.

We have no hesitation in recommending Retail Reality to any future clients as they can only be of benefit to any service based business that need an independent view of what their customer sees and feels of their service.

If you have further questions, feel free to contact me.

Regards
Peter Fiasco

GIORDANO AUSTRALIA

GIORDANO AUSTRALIA
Daniel Agostinelli
New Business Development
0418 284 088
We have worked with Retail Reality for 5 years and this has been an instrumental program towards lifting our overall service level to our customers nationally.

We have worked closely with their management team to ensure that our program is specifically designed to focus on our needs as a business, which has allowed us to measure the service level that we provide.

We have found the team at Retail Reality to be very flexible and indeed their assistance has lead to identifying poor service levels before we lose sales. The introduction of their website has further enhanced how we measure our team and store appearance as the information flows through to us very quickly.

We would recommend Retail Reality to any prospective business looking to improve the service levels and indeed the appearance of their business.

Yours sincerely
Daniel Agostinelli
Retail Reality Retail Reality Retail Reality